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Electronic Article Theft Detection

by Sensormatic (JCI) ShopperTrak

Local system logic distinguishes supported tag events and triggers configured audible.

Sensormatic (JCI) ShopperTrak
Industry
Retail & HospitalityRetail
Use cases
Site Security
Deployment
Public SaaS
Services
InstallationSystem IntegrationSupport & MaintenanceData AnalyticsSoftware Platform
Available in
Worldwide
Add to RFP
The challenge

What operators are up against

Teams responsible for retail merchandise, AM, RF, or RFID tags, labels, store exits, detection pedestals, alarms, and associates often work from delayed counts, disconnected systems, or manual observations. Those gaps make it difficult to distinguish a short-lived exception from a persistent operating problem across stores and zones. Late or inconsistent decisions can increase loss, waste labor, reduce availability, weaken compliance, or degrade the shopper experience. Operators need timely evidence tied to a clear response.

The solution

How Electronic Article Theft Detection addresses it

Electronic Article Theft Detection combines installed or integrated field data with a retail operations application. Measurements and events remain associated with the relevant store, property, zone, item, or incident. The application presents current state, supported history, and configured exceptions through dashboards, alerts, tasks, or reports. Authorized teams use that evidence to carry out the defined operating response consistently across locations.

How it works

Teams configure the monitored assets, users, and operating rules. Installed EAS detection systems sense active protected merchandise crossing conf. Field components exchange records with the application through the vendor-supported path; the exact public network transport is not specified. Local system logic distinguishes supported tag events and triggers configured audible, visual, or directional alarms. Verify the event, engage store procedures, recover merchandise when safe, and record recurring loss activity.

AnalyzePublic SaaS platform
ActInstallation, System Integration, Support & Maintenance, Data Analytics, Software Platform

Vendor documentation: vendor website

Evidence level: L1 · Vendor-stated: how evidence levels work

Why teams choose it

Field data capture

Installed EAS detection systems sense active protected merchandise crossing conf

Supported data exchange

Field components exchange records with the application through the vendor-supported path; the exact public network transport is not specified

Exception detection

Local system logic distinguishes supported tag events and triggers configured audible, visual, or directional alarms

Operational response

Verify the event, engage store procedures, recover merchandise when safe, and record recurring loss activity

Deployment context

Designed for retailers, shopping centers, property operators, loss-prevention teams, inventory teams, and store operations across individual locations, regional estates, and global portfolios

Role-based visibility

Authorized users can review current status, history, and operating exceptions

Prerequisites

Limitations / not covered

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