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Automated Nurse Call Response

by Midmark RTLS (Versus)

CareFlow links caregiver presence with the nurse-call event, clears supported calls.

Midmark RTLS (Versus)
Industry
HealthcareHospitals
Use cases
Process AutomationProcess Optimization
Connectivity
BLE
Deployment
Public SaaSOn-Premises
Services
InstallationSystem IntegrationSupport & MaintenanceData AnalyticsSoftware Platform
Available in
United States
Add to RFP
The challenge

What operators are up against

Operators responsible for patient call events, staff badges, patient rooms, caregiver presence, response times, and nurse-call systems cannot continuously inspect every operating condition or developing fault. Periodic checks leave gaps between readings, while isolated local indicators provide limited history and context. A late response can cause downtime, safety exposure, equipment damage, or incomplete compliance evidence. Teams need timely measurements, clear exceptions, and a defined operating response.

The solution

How Automated Nurse Call Response addresses it

Automated Nurse Call Response combines installed sensing and application software to capture an active patient call, caregiver badge identity, room-certain arrival, call clearance, and response timing. CareFlow links caregiver presence with the nurse-call event, clears supported calls, and records the response interval. Operators use the resulting dashboard, alert, or workflow to respond to the patient immediately, review missed or delayed calls, and improve staffing and service processes. This creates a repeatable response to the identified physical operating condition.

How it works

The health system defines covered departments, people, equipment, rooms, users, response rules, and required integrations. Midmark or partner teams install and commission the badges, tags, sensors, gateways, and CareFlow applications required by the workflow. During operation, field devices capture identity, location, movement, button, condition, or care-stage evidence and send supported events to the software. CareFlow applies configured workflow logic and presents the relevant view, prompt, alert, or report. Authorized clinical, safety, operations, or support teams complete and document the required response.

SenseThe system captures an active patient call, caregiver badge identity, room-certain arrival, call clearance, and response timing.
ConnectStaff badges send BLE and room-certain infrared location events through the CareFlow sensory network to nurse-call automation.
AnalyzeCareFlow links caregiver presence with the nurse-call event, clears supported calls, and records the response interval.
ActRespond to the patient immediately, review missed or delayed calls, and improve staffing and service processes.

Vendor documentation: vendor website

Evidence level: L1 · Vendor-stated: how evidence levels work

Uses this hardware

RECOMMENDEDMidmark IR/RF Clearview Badge

Midmark IR/RF Clearview Badge

Midmark RTLS (Versus)
IR/RF Clearview Badge
OtherShort-Range Wireless

Prerequisites

Limitations / not covered

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